All items may not be in-stock even if the website says they are. At the moment inventory counts are updated manually and may not be accurate due to this. Automatic updating is coming very soon. You will be notified if an item is not in stock.

GENERAL WEBSITE ORDERING AT A GLANCE:

  1. -We can not ship to PO boxes.
  2. -Your credit card address and your billing address must match.
  3. -Your credit card will be charged when your order is placed.
  4. -If you need to change or cancel an order please call us as soon as possible.
  5. -Website accounts/orders only accepted from USA and CANADA (Excluding Nunavut, Yukon, Northwest Territories). Please email to place international orders.
  6. -Ground shipping only available from website. For EXPEDITED SHIPPING PLEASE CALL US
  7. -Preapproval for Net 30 accounts is required. Call us - we must set up and activate your account.
  8. -Preapproval for Tax Exempt accounts is required. See below for requirements.
  9. -We generally ship orders complete. If you prefer us to ship items that are in stock and backorder the remaining, please contact us. There may be additional charges for split shipping.
  10. -Some items require a $9.50 additional handling fee. This will be noted on the product page and the additional charge will be added to your cart.
  11. -Promotional codes can not be combined or used with other offers.
  12. -PLEASE NOTE: If you are ordering for a company/organization you must add that name to all addresses. UPS must have a company/organization name  to deliver packages. If not provided additional shipping fees will apply.

 

SHIPPING:
Standard shipping - Up to $99.99 is $14.95 minimum shipping charge. Orders over $100 will ship FREE of charge for single orders (excluding expedited shipping and fees for materials or packaging required to keep your product safe and viable during shipment)..

***PLEASE NOTE: Shipping charges calculated on your order are estimates only. You will be contacted if additional shipping fees are required than stated.***

Website orders are shipped via UPS ground, F.O.B.- Yulee, Florida, with freight prepaid and added to invoices. (Note: Shipping prices quoted are for orders shipping within the contiguous U.S. only) There may be customs charges or import fees that you will be responsible for paying based on the laws of your country. Every effort will be made to ship your order in the easiest and least expensive way possible.

Title and risk of loss shall pass to Purchaser on delivery to the common carrier or vessel in the US. Please contact us for a quote on priority, international or shipments outside the continental US.

If expedited shipping is available it will be indicated as an option upon checkout.

Chemicals, preserved specimens, media, furniture and large equipment orders are shipped direct from the factory and are shipped separately from any other items ordered from Cynmar®. Additional shipping charges may apply, and will NOT appear on your order confirmation!

 

NON-RETURNABLE ITEMS:
Certain items on the website are marked as non-returnable. When you check the box accepting these Terms and Conditions at checkout you are acknowledging you may be purchasing one of these items and that the item is non-returnable.

CHEMICALS:
Businesses ordering hazardous chemicals must provide FEIN Number on an official government document.
Note: As of January 2005, we no longer sell chemicals to individuals. Exceptions are made only for some stains, buffers and solutions. We also cannot ship chemicals and media outside the contiguous U.S.

Chemicals with the “(HAZ)” notation are considered hazardous and an additional fee is required
by the carrier. A $38.50 fee for each 1-4 HAZ items will be added to your cart.
ie:
1-4 HAZ items $38.50
5-8 HAZ items $77.00

Chemicals with the Poison Pack “(PP)” notation require special packaging and require an additional fee.
A $20.00 fee per bottle will be added to shipping in addition to the carrier HAZ fee.

Chemicals with the “(T)” notation must be shipped by truck. No additional HAZ fee.

Some chemicals require an additional handling fee of $9.50.

Additional shipping charges may apply, and MAY NOT appear on your order confirmation! We may call you for additional shipping fees.

PLEASE NOTE: When Hydrogen Peroxide 30-35% is shipped via UPS, it always leaks because of the nature of the material. When it does, the label is generally ruined. We have tried numerous ways of packaging to prevent this from happening, however, nothing has worked because the caps have to be vented. Leakage occurs. If the caps were not vented,  then the bottles would break before delivery, due to oxygen generation. None of this destroys the product and what remains in the bottle is fine. WE ALWAYS OVERFILL a small amount to account for this loss. Of course, UPS denies any claims because the bottles are not tight. Therefore, to fulfill your order, you must acknowledge there will be leakage, and agree to accept the product when delivered as presented. The only grounds for damage would be if the box is smashed.  If the box is damaged, you should contact the shipper, saving all shipping materials describing the particular damage, and providing digital photographs to support the claim of damage. If UPS denies the claim there will be no replacement or compensation for the material by Cynmar. By agreeing to the Terms and Conditions prior to checkout you acknowledge that you have read these terms and the product can be shipped immediately.

METHODS OF PAYMENT:
Purchase Order - Used only for customers with Cynmar® approved credit.
Checks - Checks for payment of invoices with PO# from public schools or a credit approved customer.

(Approved credit applications are needed for customers wishing to be set up as Net 30**, with the exception of Public Schools and Government agencies. It takes 5-10 business days to allow for processing. Your order can be held until credit is approved.)
Pre-payment checks must clear the bank before items are shipped. It takes approximately six (6) banking days to clear.

Credit Cards
* Visa, MasterCard, Discover, American Express
* Credit card charges for INDIVIDUALS ONLY must have the same “Bill To” and “Ship To” address.
* The zip code and street number must be an exact match to the address on the cardholders statement.
* We cannot accept credit cards from outside of the United States and Canada.
Transfer of Funds (International Orders) Please call 800-223-3517 or e-mail Cynmar® for complete bank information and instructions.
Money Orders/Cashier’s Check or Certified Check
Direct Deposit (US BANKS ONLY) - Please call 800-223-3517 or e-mail Cynmar® for complete bank information and instructions.
No COD’s please.

**NET 30 ACCOUNTS:
What if you are an existing, preapproved, Net 30 Cynmar® customer?
You must contact Cynmar®. We will set up and activate your Net 30 web account. Once we create the account future orders will reflect your net 30 status and bypass credit card payments.
 
Want to be a net 30 customer?
Contact Cynmar® to get approved. Government agencies, schools, colleges and universities will be approved after receipt of some basic information.  All others may be eligible for Net 30 upon satisfactory credit check and after 6 months of being a credit card customer.

CONDITIONS OF USE:
Prices are subject to change without notice. Cynmar® reserves the right to change designs, make additions or improvements to its products, without any obligations. Items supplied may not agree in every detail with our descriptions or illustrations due to modifications made by the manufacturer. Information and specifications on advertised products in this site and in our catalog are correct to the best of our knowledge. We reserve the right to correct any misprints and make any changes in prices, colors, etc. as deemed necessary. Testing of products prior to use is the responsibility of the end user. Cynmar® is not responsible for improper usage of our products, and any liability is limited exclusively to the replacement of defective merchandise.

Online ordering and website accounts are currently only available from USA and CANADA (excluding Nunavut, Yukon, Northwest Territories). All other orders please call 800-223-3517.

TAX EXEMPT STATUS: Our website collects sales taxes on Florida sales. If you are Florida business and are tax exempt
please follow these instructions:
PLEASE NOTE: Only a business can qualify for tax exemption. Any individual ordering for a business must use the business account and the business credit card.

  1.        1. Create a web account under the tax exempt business name.
  2.        2. Fax your tax exempt certification to 904-225-2228 or email it to cynmar@cynmar.com.
  3.             Be sure to tell us the email address that you used when signing up for your  website account.
  4.         3. We will email you when you are set up in our website under a tax exempt status.


RETURNS, REPAIRS AND REPLACEMENTS:
Our goal is to always satisfy our customers. PLEASE check your shipment immediately upon arrival! If there is a problem with your order, call or e-mail Customer Service at 800-223-3517.

Save all packaging material. In the event of any obvious damage to the outer container, note such damage when signing for the goods or refuse delivery of the goods. Do not throw out packing materials until you have checked contents. Small items may be lost among packaging. Contact us for replacement of missing items within 7 days of receipt of goods.

For return authorization we request that you call within 7 working days of receipt. In some cases a restocking fee will apply. Items returned must be unused, in new condition, and in the original container. Returns are only accepted within 30 days of date of invoice.

We cannot accept returns on Made-to-Order products, used products, product modifications or custom products, since we cannot re-sell these items. If we make an error, we will replace the item only.

Restocking charges.  We reserve the right to apply a 20% restocking charge to any returned products (unless resulting from our error) based on invoice cost plus shipping.

Any returned product must be shipped freight prepaid to our facility, unless prior arrangements are made. Cynmar® cannot accept Cash on Delivery (COD) or collect shipments.

Items must be returned in unused condition in the original box.

ORDERING AND CUSTOMER SERVICE:
Internet orders placed between November and June will be shipped within three business days, as long as the items you ordered are in stock. During our busy season, July through October, orders placed on the internet may have an in-stock wait time of seven to ten business days. If you provide your e-mail address you will be notified if items are not in stock, and also when the order has shipped.

Order by phone, on-line, fax or mail: All orders must be accepted and verified by Cynmar®  in our Yulee, FL facility. Hours are 8:00 to 5:30 P.M. Eastern Standard Time, Monday - Friday. Where applicable, we must collect sales tax when shipping within Florida.

Prices: Prices are in $ U.S. and are subject to change without notice. We reserve the right to correct errors.

Payments: We accept purchase orders from educational institutions and government agencies in good standing within the USA and Canada. Credit terms are Net 30. All others prepaid. We accept Mastercard, Visa, American Express, Discover or company check. International orders must be prepaid with wire transfer, bank draft or credit card. Your credit card is charged for the full amount immediately upon checkout from our website. We do not store credit card numbers for backordered items due to security reasons. If you have questions please call.

Quotes: For items not found in our catalog or for large quantities, please contact us for a prompt quote.

Cynmar® nor Purchaser may institute action in any form arising out of this agreement more than 18 months after cause of action has arisen, or, in the case of non-payment, more than 18 months from date of last payment.

AGE REQUIREMENTS AND SAFETY:
Cynmar® supplies products to be used under direct supervision of qualified adults. All products are for use by persons age 13 and up under adult supervision.  The following disclaimer applies to each item sold by Cynmar®:

WARNING: These products are not toys. Products are not for children under 13. Products may contain lead or choking hazards such as small parts, small balls, marbles, and balloons. Adult supervision is required.

LIMITATION OF LIABILITY: EXCEPT AS DESCRIBED ABOVE, THERE ARE NO EXPRESS WARRANTIES OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CYNMAR® SHALL NOT BE SUBJECT TO AND DISCLAIMS: (1) ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY, (2) ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY CYNMAR® OR ANY UNDERTAKINGS, ACTORS OMISSIONS RELATING THERETO, AND (3) ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER.

TERMS: THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN CYNMAR®  AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF FLORIDA AND THE USA.  IF ANY PROVISION OF THESE TERMS AND CONDITIONS OF SALE SHALL BE DEEMED ILLEGAL, THE REMAINDER SHALL NOT BE AFFECTED.

Any dispute of any sort that Purchaser may have with Cynmar® must be submitted to confidential arbitration in Yulee, FL. Purchaser must consent to exclusive jurisdiction and venue in such courts.

Any dispute relating in any way to your visit to Cynmar.com or to products you purchase through Cynmar.com or threatened to violate Cynmar® intellectual property rights, Cynmar® may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


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